Always ask for a reference number
Report all issues to the City of Cape Town
Online: Create a service request on www.capetown.gov.za
Call: 0860 103 089
Email: contact.us@capetown.gov.za
Twitter: @CityofCT
Steps for successful reporting
Contact the City of Cape Town to report the problem.
Stay patient, be polite and always ask for a reference number.
Let your neighbourhood group know that you have reported the problem and share the reference number with the group.
Keep following up using your reference number. The more you and your neighbours follow up, the more likely it is to get fixed.
Types of problems you can report
Road, transport and traffic issues: Faulty traffic lights, broken streetlights, potholes, faded road markings and missing signage, blocked stormwater drains, broken pavements and public transport issues
Electricity issues: Unplanned electricity outages, broken overhead cables, cable explosions, equipment damage and exposure, broken substations or transformers, faulty meters, faulty streetlights, illegal connections, power phase issues and vandalised or unsecured distribution boxes.
Environmental issues: chemical dumping, mismanaged waste from mines and factories, construction material and refuse dumping, litter, factories or businesses causing air pollution, burning trash, sewage leaks, water pollution, pest infestations like rats, cockroaches or termites, alien invasive vegetation and late-night music and other noise that disturbs well-being.
Stormwater, flooding, and other water infrastructure issues: flooding, blocked and overflowing sewers/drains, burst water pipes and leaks, missing, damaged water valves or meter covers, sewerage, water outages, fire hydrants leaking and damaged meters.
Waste disposal issues: Overflowing public bins, illegal dumping, landfill site mismanagement, issues with refuse collection, rubble collection and requests for wheelie bins.
Parks and recreation issues: Broken park equipment or infrastructure, fallen trees, trees touching pylons, alien invasive vegetation in parks, overgrown grass, neglected gardens, unsafe parks, cemetery maintenance issues, issues with public swimming pools and litter in open areas or rivers.
Security and safety concerns: Criminal activities, fire hazards, overgrown grass and broken streetlights that pose a safety risk, broken CCTV cameras, drug-related or alcohol-related disturbances, lack of accountability by the police, corruption in the police service, lack of resources or infrastructure affecting policing in the community.
No luck with reporting?
If you can't get through or your issue isn’t being resolved, reach out to your ward councillor or community groups. You can escalate your issue by clicking here for more options.
Get your community involved
Is there a community-driven group or caring business in your area? A dedicated group of committed people can effectively solve local problems.
Think about starting or joining community groups like a street WhatsApp group, residents' association, or community policing forum (CPF) to get help and to stay informed and involved in local issues.
Know your rights – how local government works
It’s important to understand how your local government works so that you can work with them to support what they are doing while your community continues to keep them accountable and deliver services on time. Remember you have a constitutional right to many of the services provided by local government, as well as to accountability and transparency, wherever you live and regardless of how much you earn. It is also where money collected from taxes and rates goes.
Photo: International Astronomical Union (IAU), CC Attribution 4.0 International license
eThekwini
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