Always ask for a reference number

Report issues to Eskom

• Call Eskom helpline: 086 0037 566

• Download: MyEskom Customer App

• Alfred WhatsApp Chatbot: 086 0037 566

General Reporting to Mogale City

• Customer care: 0861 664 253

• Call: 011 951 2000

• WhatsApp: 083 787 2814

• Email: customerservices@mogalecity.gov.za

• Twitter: @city_mogale

Steps for successful reporting

1. Contact Eskom or the municipality to report the problem.  

2. Stay patient, be polite and always ask for a reference number.

3. Let your neighbourhood group know that you have reported the problem and share the reference number with the group.

4. Keep following up using your reference number. The more you and your neighbours follow up, the more likely it is to get fixed.

Electricity issues you can report

• Unplanned electricity outages

• Broken overhead cables

• Cable explosions

• Equipment damage and exposure

• Broken substations or transformers

• Faulty meters

• Faulty streetlights

• Illegal connections

• Power phase issues

• Vandalised or unsecured distribution boxes

No luck with reporting?

If you can't get through or your issue isn’t being resolved, reach out to your ward councillor or community groups. You can escalate your issue by clicking here for more options.

Get your community involved

Is there a community-driven group or caring business in your area? A dedicated group of committed people can effectively solve local problems.

Think about starting or joining community groups like a street WhatsApp group, residents' association, or community policing forum (CPF) to get help and to stay informed and involved in local issues.

• How to start a WhatsApp group

• How to start a residents' association

• How to set up a community policing forum

• How to set up a neighbourhood watch

• How to organise community action

• How to use media to create pressure for change

Know your rights – how local government works

It’s important to understand how your local government works so that you can work with them to support what they are doing while your community continues to keep them accountable and deliver services on time. Remember you have a constitutional right to many of the services provided by local government, as well as to accountability and transparency, wherever you live and regardless of how much you earn. It is also where money collected from taxes and rates goes.

Source: Mogale City Municipality

Photograph credit: News24 - Waldo Swiegers/Getty Images