Always ask for a reference number

Report Water and Sanitation Issues

Contact the Msunduzi Municipality

• Call centre: 080 000 1868

• Email: municipal.manager@msunduzi.gov.za

• Twitter: @MsunduziM

Steps for successful reporting

1. Contact the Msunduzi municipality to report the problem.  

2. Stay patient, be polite and always ask for a reference number.

3. Let your neighbourhood group know that you have reported the problem and share the reference number with the group.

4. Keep following up using your reference number. The more you and your neighbours follow up, the more likely it is to get fixed.

Water problems you can report

• Water outages 

• Sewerage leaks

• Blocked and overflowing sewers/drains

• Burst water pipes and leaks

• Leaking fire hydrants

• Missing, damaged water valves or meter covers

•  Polluted streams and rivers

Sanitation and waste disposal issues you can report

• Overflowing public bins

• Illegal dumping

• Landfill site mismanagement

• Issues with refuse collection

• Rubble collection

• Requests for wheelie bins

No luck with reporting?

If you can't get through or your issue isn’t being resolved, reach out to your ward councillor or community groups. You can escalate your issue by clicking here for more options.

Get your community involved

Is there a community-driven group or caring business in your area? A dedicated group of committed people can effectively solve local problems.

Think about starting or joining community groups like a street WhatsApp group, residents' association, or community policing forum (CPF) to get help and to stay informed and involved in local issues.

How to start a WhatsApp group

How to start a residents' association

How to set up a community policing forum

How to set up a neighbourhood watch

How to organise community action

How to use media to create pressure for change

Know your rights – how local government works

It’s important to understand how your local government works so that you can work with them to support what they are doing while your community continues to keep them accountable and deliver services on time. Remember you have a constitutional right to many of the services provided by local government, as well as to accountability and transparency, wherever you live and regardless of how much you earn. It is also where money collected from taxes and rates goes.

Photograph supplied by: ECR